Overview
You can make a complaint to us or to the Health Care Complaints Commission.
You need to make your complaint in writing. You can make a complaint using our online complaints form or by downloading and completing complaints from which you can send to us by post or email.
It is helpful if you include as much information as possible in your complaint, such as the name of the practitioner, their profession and any other information about what happened. If you need help putting your complaint in writing you can call us on 1300 197 177.
Lodging
a complaint
Lodging
a complaint
Stage one
Understanding a complaint
Complaints are concerns about the care, treatment or behaviour of a registered health practitioner.
Find out more about who can make a complaint and your rights in the complaint process.
Find out more about the different organisations involved in managing complaints about health practitioners or students.
Stage two
Making a complaint
Make a complaint using online complaint form or download a PDF complaint form and send it to us by email or post.
Stage three
What happens after I make a complaint?
Find out more about what happens after you made a complaint.
Find out more about what happens once you have made a complaint.
Find out more about what happens if the Health Care Complaints Commission manages your complaint.