You can make complaints to us about the clinical care and treatment, professional behaviour or health of a registered health practitioner in NSW.

This list outlines some of the most common types of complaints we receive.

Concerns that a practitioner is providing unsafe clinical care and treatment, such as:

• misdiagnosing a condition
• not providing the right treatment
• breaching infection control standards
• not keeping or recoding important information in patient records
• breaching a restriction on their registration.

Concerns about the way a practitioner behaves may include:

• disclosing confidential patient information
• engaging in sexual misconduct with a patient
• not adequately telling you about the risks of a proposed treatment
• lack of responsiveness to patient needs
• refusal to see a patient
• providing health services that are excessive, unnecessary or not required.

We also deal with concerns that a practitioner has a health issue or impairment that might cause harm to a member of the public if it is not appropriately managed, such as psychiatric or psychological issue or a problem with alcohol or drugs.

Read more about how you can make a complaint with us.

We aim to improve public safety and wellbeing through fair, efficient and consistent regulation of health practitioners in NSW. If you have any concerns about the way we do our work, you can make a complaint, provide feedback or make an inquiry about our policies, procedures or processes.

We are always looking for ways to improve the quality of our work and welcome your feedback.

People providing feedback have rights and responsibilities, including:

• providing feedback that is reasonable, lawful and appropriate
• to be treated with courtesy and respect
• to be provided with adequate information in a timely manner.

You can provide feedback about our administrative and business processes using our online form or via email at mail@hpca.nsw.gov.au.