We will write to you to let you know that we have received your complaint.

We will then inform the Health Care Complaints Commission (HCCC) of your complaint and make a preliminary joint assessment. Together with the HCCC, we assess the risk to the public and agree on what to do next, including whether the Health Professional Councils Authority or the HCCC should manage the complaint.

We will also tell the Australian Health Practitioner Regulation Agency about your complaint as they are responsible for registering practitioners as well as dealing with complaints in other states and territories.

We deal with complaints in a way that is best suited to the concerns that have been raised. We have separate pathways for health, performance or conduct concerns. You can read more about these different pathways.

The practitioner can ask that their response be only used to assess the matter. If this is the case, we must ask for the practitioner’s consent before giving you their response.

Yes. We will write to you and tell you what we have decided and what has happened as a result of your complaint. We will do this when we have finished managing your complaint.